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Investor Grievances Common Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working Hours
Client Servicing C Krishna Mohan Rao D.No 3-4-616/1, 2nd floor,Narayanguda, Hyderabad – 500 029 +91-9989670697 Saaketa39100@gmail.com Monday to Friday
09:00 AM to 01:00 PM
and
02:00PM to 06:00 PM
Head of Client Servicing T.Naveena Chandra +91-9391038754 Saaketa2010@gmail.com
Compliance Officer P. Padmaja +91-9908065187 Saaketa_dp39100@yahoo.com
CEO Ch.Jagadeshwer Rao +91-9848023565 Saaketa2009@gmail.com

Escalation Matrix: NSE

Details of Contact Person Address Contact No. Email Id Working Hours
Customer care B.Ravi Kumar D.No 3-4-616/1, 2nd floor, Narayanguda, Hyderabad – 500 029 +91-8897090816 Saaketa2010@yahoo.com Monday to Friday
09:00 AM to 01:00 PM
and
02:00PM to 06:00 PM
Head of Client Servicing T.Naveena Chandra +91-9391038754 Saaketa2010@gmail.com
Compliance Officer T.Shrawan Kumar +91-9292153025 Saaketa2017@gmail.com
CEO Ch.Jagadeshwer Rao +91-9848023565 Saaketa2009@gmail.com
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome. html or Exchange at https://www.nseindia.com

Escalation Matrix: BSE

Details of Contact Person Address Contact No. Email Id Working Hours
Customer care B.Ravi Kumar D.No 3-4-616/1, 2nd floor, Narayanguda, Hyderabad – 500 029 +91-8897090816 Saaketa2010@yahoo.com Monday to Friday
09:00 AM to 01:00 PM
and
02:00PM to 06:00 PM
Head of Client Servicing T.Naveena Chandra +91-9391038754 Saaketa2010@gmail.com
Compliance Officer T.Shrawan Kumar +91-9292153025 Saaketa2017@gmail.com
CEO Ch.Jagadeshwer Rao +91-9848023565 Saaketa2009@gmail.com
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome. html or Exchange at https://www.bseindia.com

Escalation Matrix: MCX

Details of Contact Person Address Contact No. Email Id Working Hours
Customer care B.Ravi Kumar D.No 3-4-616/1, 2nd floor, Narayanguda, Hyderabad – 500 029 +91-8897090816 Saaketa2010@yahoo.com Monday to Friday
09:00 AM to 01:00 PM
and
02:00PM to 06:00 PM
Head of Client Servicing T.Naveena Chandra +91-9391038754 Saaketa2010@gmail.com
Compliance Officer T.Shrawan Kumar +91-9292153025 Saaketa2017@gmail.com
CEO Ch.Jagadeshwer Rao +91-9848023565 Saaketa2009@gmail.com
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome. html or Exchange at https://www.mcxindia.com/Investor-Services
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Attention Investors : Prevent Unauthorized transactions in your Trading /demat account. Update your mobile number/email IDs with your stock broker/ Depository Participant. Receive information of your transactions directly from Exchange on your Mobile/email at the end of the day & Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day .......... Issued in the interest of investors.
Attention Investors : "KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
Attention Investors : "No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remain in investor's account."
KIND ATTENTION ACCOUNT HOLDERS : Kindly submit the Details of Aadhar number along with copy of Aadhar Card.
Attention Investors : 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.   |   2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.   |   3. Pay 20% upfront margin of the transaction value to trade in cash market segment.   |   4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.   |   5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.   |   .......... Issued in the interest of Investors"

Investor Grievance: Investors may contact us at cjr.saaketa@gmail.com for any requirements

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